Our Production Team has a straightforward mission statement: To produce jobs on time, on budget with delighted clients that leave us proud. We are passionate about what we do and strive to deliver the best client experience possible.
Remodeling is a stressful and sometimes confusing endeavor for homeowners. Industry author David Lupberger has even generated a graph illustrating the highs and lows of the experience called The Homeowner’s Emotional Roller Coaster. Landis recognizes a successful project is not just about great design and quality construction; it’s about client experience too.
One of the most important aspects of delivering a great client experience is communication. One of our most effective tools is the internet-based communication platform, BuilderTrend. Clients are able to view their construction calendar, daily updates, progress photos, pertinent documents, as well as confirm their selections.
In addition to BuilderTrend, our Project Managers conduct regular client meetings to keep our clients informed and respond to concerns. Between meetings, they are always available–accessible by phone, email or through BuilderTrend.
To ensure the product we deliver is of the highest quality, we continue to train our field staff in building science, construction best practices, current building codes and jobsite safety. Jobsite safety is our number one priority, ensuring the wellbeing of our clients. as well as our staff.
We have a schedule of meetings to monitor every project as it makes its way through our process. Each meeting is organized around checklists or agendas to ensure our best practices are implemented every step of the way.
Our Production Team is made up of Project Managers, Carpenters and helpers. They are supported by an in-house Electrical and Plumbing Division and overseen by our Director of Production. Each project is assigned a Project Manager; they will be your guide throughout the construction process. Day-to-day site operations are usually overseen by a Lead Carpenter. Their job is to ensure our standards are met by every member of our staff and all our subcontractors.
We back up our work with a warranty program to ensure all systems and finishes are preforming as designed. At the end of the construction process, we hope we have exceeded our client’s expectations and they have joined our growing list of raving fans and returning clients. Referrals and repeat clients are fundamental to our success and they only come through thoughtful attention to our process.
Here is a chart that outlines our Construction Process.